MINDPOOL FOR Customer-facing teams
Harness the insights of your frontline employees
Unlock employee-driven insights and suggestions about your business, customer, and market
MADE TO MATCH YOU
How Mindpool can help you engage customer-facing teams
Use Mindpool to harness the wealth of knowledge with customer-facing teams and discover your most critical problems and opportunities
Mobilize the untapped insights of customer-facing employees
Unlock unfiltered employee-driven insights from the people that actually talk to customers
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Predict your most critical pain points and opportunities
Discover the problems and opportunities that are not in your CRM and drive impact
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Engage your frontline teams and empower managers
Listen and engage your entire frontline and empower managers to make good decisions
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Break down information gaps with bottom-up feedback
Bridge the gap between managers and your frontline to know exactly what is going on
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Employee-predictions
are25%more accurate than
your own forecasts
are25%more accurate than
your own forecasts
Of your
employees56%have insights that can impact your bottom line, yet only 1/3 feel heard
employees56%have insights that can impact your bottom line, yet only 1/3 feel heard
Companies with engaged employees are21%more profitable, but 80 percent of employees are not engaged
The value
The value of using Mindpool in Customer-facing teams
Employees provide unique predictions and insights about future company performance, and Managers receive actionable insights and predictions for better decision-making
Performance predictions
A single platform for performance predictions & business trends
Tap into an overview of how frontline employees predict the performance of your company will develop. Easily identify what departments are most positive and negative about the future, as well as what drives positive or negative performance.
Business insights
Deep insights into your business with topic analyses of all inputs from employees
Explore curated insights about your business from your customer-facing teams and discover exactly what is driving positive or negative performance. Easily navigate all insights with intuitive topic and sentiment analysis that helps you identify most critical issues or the biggest opportunities.
Drive engagement
Easily prioritize and act on suggested actions from employees
Discover actionable suggestions on how to improve your business and predict your biggest pain points and opportunities from frontline employees. Navigate suggested actions with topic analysis and ranking by impact and effort. Identify low-hanging fruits and actions that will improve your bottomline.
Enable managers
Access company wide reports or department breakdowns that are easy to share
Share insights from the frontline to management with ease in order to close information gaps and unlock valuable new insights. Empower your business with reporting functionalities ranging from high-level executive summaries for top management, to department-specific insights for your team leads.
Automate analytics
No hassle for you - the platform automatically analyses and categorize all data
Save time and effort with access to real-time processing of insights based on research. Benefit from having immediate access to highly curated insights powered by new technology.
White label solution
Need customized questions and branding on your surveys and dashboard?
Look no further - we offer custom questions and analysis based on research and can fully customize the solution to your brand guidelines.
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Learn why some of the best companies choose Mindpool for the business and how collective intelligence have helped them grow.
Learn how Mindpool
can help you today
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